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Shipping policy

Delivery

Deliveries can be made only to Egypt. If you have a question about delivery, call our Customer Services team on +20 127 363 6786 during business hours.

Egypt delivery options and terms

  • Cairo and Giza — 85 EGP
  • Alexandria — 95 EGP
  • Everywhere else in Egypt — 110 EGP
  • Complimentary delivery on any order of 1,000 EGP or more

Every governorate in Egypt has a delivery rate, so no address is out of reach. Delivery is within 2–7 working days; working days exclude Friday, Saturday and national holidays.

Payment on delivery. Cash on delivery is available everywhere we deliver in Egypt. We confirm every order on WhatsApp before it is dispatched.

We will deliver the merchandise in accordance with the delivery option selected by you. Orders to one address may be delivered in one or more deliveries; however, you will incur only one delivery charge. If you have specified delivery to more than one address when placing your order, there is a separate charge for each destination address. Any delivery timescales are indicative only.

We are not responsible for delivery delays outside our control. If our supply of the Products is delayed by an event outside our control, we will contact you as soon as possible to let you know and will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and to address any intended cancellation to the correct addressee, or to return or exchange your Products.