Refund policy

Return & Exchange Policy

All our products are original and are supplied directly by our manufacturer. Before shipping your order we inspect the quality of your purchases to minimise any chance of an issue with the products requested. Returns and exchanges of the products listed on this website are allowed only as set out in this policy.

Return and exchange windows

• 14 business days from delivery — if an item arrives damaged, missing, or incorrect, or for reasons related to hygiene.
• 30 days from receipt — if there is a manufacturing defect in the product or order.

Eligible for return or exchange

• Items missing from your order
• Items that arrive damaged or defective
• Items that are not the product you ordered

Not eligible for return or exchange

• A change of mind
• Any product that has been opened, used, or applied
• Any product with an expiration date within six (6) months of the date of purchase. By completing your purchase you acknowledge and agree to this condition.

How to request a return or exchange

1. Write to us at support@bavona.beauty within the window above, quoting your order number.
2. Tell us briefly what is wrong, and include a photograph where the item is damaged or incorrect.
3. We will confirm the next step and arrange collection or exchange.

Refunds

Where a return meets the conditions set out in this policy, Bavona Beauty will refund the amount paid by the customer.

For any question about a return, write to support@bavona.beauty. A fuller, plain-language version of these terms is at Returns & Exchanges.