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Care & Confidence

Returns & Exchanges

Every Bavona order is inspected before it leaves us. If something is not right, we will put it right.

Return & Exchange Windows

14

business days from delivery — if an item arrives damaged, missing, or incorrect, or for reasons related to hygiene

30

days from receipt — if there is a manufacturing defect in the product or order

What We Can and Cannot Accept

Eligible for return

  • Items that are the wrong size
  • Items that arrive damaged or defective
  • Items that are not the product you ordered

Not eligible for return

  • A change of mind
  • Any product that has been opened, used, or sprayed
  • Any product with an expiration date within six (6) months of the date of purchase

How to Request a Return or Exchange

  1. Write to us at support@bavona.beauty within the window above, quoting your order number.
  2. Tell us briefly what is wrong, and include a photograph where the item is damaged or incorrect.
  3. We will confirm the next step and arrange collection or exchange.

Refunds

Where a return meets the conditions set out in this policy, Bavona Beauty will refund the amount paid by the customer.

A Note on Our Products

All our products are original and are supplied directly by our manufacturer. Before shipping your order we inspect the quality of your purchases to minimise any chance of an issue with the products requested. Returns and exchanges of the products listed on this website are allowed only as set out in this policy.

Still Have a Question?

Write to us and a person will answer — not a form.

Write to Us

This page summarises our return and exchange terms for ease of reading. The full legal text is available in our Refund Policy.