Good to know
Returns and exchanges
We check every Bavona order before it leaves us. If something's not right, we'll put it right.
Return and exchange windows
14
days from delivery to change your mind, if it's unopened and just as it arrived
14
business days from delivery, if an item arrives damaged, missing or wrong, or for hygiene reasons
30
days from receipt, if there's a manufacturing defect in the product or order
What we can and can't accept
We can accept
- Unopened items, just as they arrived, within 14 days (yes, even if you changed your mind)
- Items missing from your order
- Items that arrive damaged or faulty
- Items that aren't what you ordered
We can't accept
- Anything that's been opened, used or sprayed
- Anything with an expiry date within six (6) months of purchase
How to ask for a return or exchange
- Email us at support@bavona.beauty within the window above, with your order number.
- Tell us briefly what's wrong, and add a photo if the item is damaged or wrong.
- We'll confirm the next step and arrange collection or an exchange.
Refunds
If a return meets the conditions in this policy, Bavona Beauty will refund the amount you paid.
A note on our products
All our products are original and come straight from our manufacturer. Before we ship, we check the quality of your order to keep the chance of any issue low. Returns and exchanges of products on this website are only allowed as set out in this policy.
This page sums up our return and exchange terms so they're easy to read. The full legal text is in our Refund Policy.