We're here for you

Most orders are packed and on their way within 1–2 business days, and we send a tracking note when your parcel leaves us. Not sure where yours is? Message us on WhatsApp or at support@bavona.beauty with your order number and we'll find it.

We deliver across Egypt only, in 2–7 working days. Delivery is free from EGP 950, and you can pay cash on delivery everywhere. Orders are dispatched within 1–2 business days, and tracking follows.

Yes. Because these are hygiene products, we accept unopened items back within 14 days if they are in the condition you received them, and changing your mind is fine. Opened items can't come back. If something arrives damaged, missing or wrong, tell us within 14 working days and we'll put it right. Write to us at support@bavona.beauty to start, and see our Refund Policy for the full details.

Start with a feeling: Serene, Radiant, Enchanting, Confident, Romantic or Indulgent. Pick the one that sounds like you on a good day, or take our mood finder and we'll point you to a scent.

Warm a little between your fingertips and press it onto your pulse points: wrists, neck, collarbone. Keep it somewhere cool and out of direct sun, and it'll stay just as it should.

Of course. Every scent arrives ready to give, and you can add a note in your bag. Want to build your own selection? The Ritual Set lets you do just that.